Field Collection Specialist - Subang, West Java

Join Indodana as a Field Collection Specialist in Subang, West Java, and play a pivotal role in delivering tailored financial solutions to our valued customers. This dynamic position offers you the opportunity to leverage your negotiation skills in the field, helping us maintain strong customer relationships and drive our financial inclusion mission.

In this role, you will visit customer locations across Subang, collecting payments and resolving any issues that may arise. You will use our proprietary software, Indodana App, to manage your tasks efficiently and provide exceptional customer service. With Indodana's commitment to innovation and customer-centric approach, you'll have the chance to grow and develop your skills in a supportive and collaborative environment.

📋 Tanggung Jawab Pekerjaan

• Visit customer locations to collect payments and resolve any issues promptly.
• Use Indodana App to manage tasks, track collections, and provide customer support.
• Negotiate payment plans and solutions with customers to ensure timely collections.
• Build and maintain strong relationships with customers to foster trust and loyalty.
• Report collection activities and customer feedback to the management team.
• Stay updated with financial regulations and best practices in the industry.
• Provide exceptional customer service and support to our valued customers.
• Contribute to the team's success by following Indodana's mission and values.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in field collection or related roles.
• Strong negotiation and communication skills.
• Familiarity with financial regulations and best practices.
• Ability to work independently and manage time effectively.
• Proficient in using Indodana App and other relevant software.
• Valid driver's license and reliable transportation.
• Bachelor's degree in Business, Finance, or related fields (preferred).
• Excellent customer service orientation and problem-solving skills.

🛠️ Keahlian

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